FAQS

Q: How do I place an order?

Input the item name in the search bar or search via category.

Add product to cart.

Proceed to check out

Signup or login by inputting the required details.

Provide billing information.

Pick a payment method and complete the order.

If you're having any difficulties, contact Customer Service.

Q: What are the available payment options?

You can make payments via Visa, Paypal, Mastercard, Apple Pay, Discover, and Stripe*.

Q: What are your operation hours?

We run a 24-hour shopping experience. Login to the site and shop around the clock. However, our customer service team actively operates from 9 am - 6 pm EST. Do not hesitate to log in your questions/complaints, as a representative would revert ASAP.

Q: What's the delivery timeline?

Typically, we deliver items between 3-7 working days. Delivery timelines vary by area and shipment options, but a timeline will be specified before checkout. If the proposed timeline isn't favorable, contact us for our express delivery option.

Q: Do you deliver items on weekends?

You can place your orders during the weekends, and your payment will be processed. Items are likely to be delivered between 3-7 working days.

Q: What are your delivery options?

Q: How do I track my order?

Login to your ShopnWrap account.

Select 'Order' > Click on 'item(s) details' > select 'track items'.

There will also be a confirmation email sent to your registered email address with a status report on your purchase.

Q: Is there a standard delivery rate?

Delivery fee varies depending on size, product type, location, and other factors exclusive to your orders. You can review the delivery rate before checking out.

Q: What happens if I miss my delivery?

We will reschedule another delivery, but will notify you beforehand for confirmation. Kindly remain available. T&C applies.

Q: What if my package was broken or tampered with?

Always check your product on delivery, and if you notice it has been tampered with, refuse to receive the parcel.

If you think you have received a defective item, please return the items to Shopnwrap, including details where possible of:

Your Order Number

Product Code/Product Name

Details of the fault
Whether you would prefer a refund or a repair or replacement.

Q: What if I have a complaint or inquiry?

We have a solid customer service team available from Monday-Saturday, positioned to cater to your needs. If you have any questions, send an email to info@shopnwrap.com

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